Refunds & Returns
1. Our Commitment to You
At RPR24x7Store.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make things right.
2. Return Eligibility
To be eligible for a return, please ensure that:
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The item was delivered within the last 15 days
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The item is unused, unwashed, and in its original packaging
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You have the receipt or proof of purchase
⚠️ Non-returnable items:
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Items marked as Final Sale or Non-Returnable
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Personal care items (for hygiene reasons)
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Gift cards or downloadable products
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Customized or made-to-order items
3. How to Request a Return
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Email us at Support@RPR24x7Store.com with:
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Your order number
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A brief reason for the return
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Photos of the item (if damaged or incorrect)
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Our support team will respond within 1–2 business days with return instructions.
Do not send any products back without first receiving return authorization.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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If your return is rejected due to condition or eligibility, we will notify you via email.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or credit card account
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Contact your payment provider—it may take time before your refund is officially posted
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Still no refund? Contact us at Support@RPR24x7Store.com
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, email us at Support@RPR24x7Store.com within 7 days of delivery.
7. Return Shipping
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You will be responsible for paying return shipping costs unless the item arrived damaged or incorrect.
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Shipping costs are non-refundable, unless the return is due to our error.
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For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
8. Damaged or Incorrect Orders
If your item arrived damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with:
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Your order number
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Description of the issue
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Clear photos of the product and packaging
We will either send a replacement or issue a full refund, including shipping costs.
9. Cancellations
Orders may only be canceled within 12 hours of placing them, and only if the item has not yet been shipped. After that, it will be processed as a return.
10. Contact Us
For all return, refund, or exchange inquiries, reach out to:
Email: Support@RPR24x7Store.com
Mailing Address:
Rakesh Overseas LLC
30 N Gould St 6171
Sheridan, WY 82801
USA
